R1111 Privacy Policy

1Introduction & Commitment

R1111 is an online sports betting and gaming platform serving players in Bangladesh. We understand that you trust us with your personal information — we take that trust seriously and are committed to protecting it.

This Privacy Policy clearly outlines what information r1111 collects, why it's collected, how long it's retained, and how it's kept secure. We have nothing to hide — everything we do is stated here, plainly.

If any part of this policy is unclear or you have questions, our support team is always here to help. Feel free to reach out in Bengali.

2What Information We Collect

R1111 collects two types of information — what you provide directly, and what is generated automatically as you use the platform.

Information you provide directly:

Automatically Collected Information:

• IP address and device type
• Browser type and operating system
• Time spent on each page of the platform
• Login time and location (country/city only)
• Betting Patterns & Gaming History

3How We Collect Information

R1111 collects information through various methods. We want you to be fully aware of each one:

• Registration Form: Information you provide when opening an account.
• KYC verification: Documents collected to verify identity and address.
• Transaction Records: Deposits, withdrawals, and betting history are recorded automatically.
• Cookies & Tracking: Cookies are used to improve your experience on the platform.
• Support contact: Records of contact via live chat, email, or phone.
• Third Parties: Information received from payment providers or fraud prevention agencies.

4Purpose of Data Use

R1111 uses your information for specific purposes only. No data is ever used unnecessarily:

• Account Management: Creating, verifying, and maintaining your account.
• Service delivery: To process bets, gaming activity, payments, and withdrawals.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: Meeting regulatory requirements.
• Service Improvement: Improving your experience on the platform.
• Personalized offers: Promotions and bonuses tailored to your preferences.
• Customer Support: Resolving your questions and complaints.
• Responsible Gaming: Identifying signs of addiction and providing timely support.

5Data Sharing Policy

R1111 does not sell your personal information to any third party. However, limited data sharing may occur in specific circumstances:

• Payment providers: bKash, Nagad, Rocket, and others — necessary information is shared to process transactions.
• Identity Verification Services: With trusted verification providers to complete the KYC process.
• Technology Partners: Software providers used to operate the platform — bound by strict confidentiality agreements.
• Legal Requirements: In response to a court order or a request from law enforcement authorities.
• Business Changes: In the event of a company merger or acquisition — you will be notified in advance.

All third-party partners are bound by confidentiality agreements. They may only use your data for the specified purpose, and any use beyond that constitutes a breach of contract.

6Cookies & Tracking Technologies

R1111 uses cookies to keep the website running smoothly and to enhance your experience. Cookies are small text files stored in your browser.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.

7Data Retention Period

R1111 retains your data for defined periods. Once no longer needed, it is securely deleted:

• Account information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulatory requirements).
• KYC documents: 5 years after account closure.
• Support Conversations: 2 years after resolution.
• Analytics data: 2 years from the date of collection.

8Your rights

You have several important rights regarding your data. r1111 respects all of them:

To exercise any of these rights, email us at support@r1111.im or reach out via live chat. We aim to respond within 30 days.

9Children's Privacy

R1111 is an adult platform. Providing services to or collecting information from anyone under the age of 18 is strictly prohibited.

If we become aware that personal data has been collected from a minor by mistake, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please notify us right away.

10Security Measures

R1111 uses industry-standard security technologies to protect your data:

• SSL/TLS Encryption: All data transfers on the platform are encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & Intrusion Detection: Unauthorized access at the server level is prevented.
• Regular Security Audits: Regular security audits conducted by external experts.
• Data Backup: Regular backups to prevent the risk of data loss.
• Access Control: Only authorized personnel have access to specific data.

11Privacy Policy updates

R1111 may update this privacy policy as needed. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered email for any significant changes.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.

Previous versions of this policy are retained and available upon request. Your consent will be sought before any significant changes take effect.

12Contact & Complaints

For any privacy-related questions, requests, or complaints, please get in touch with us:

We typically respond within 24–48 hours. For urgent matters, live chat offers the fastest resolution.